Refund Policy

At CortanaStore.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a refund or exchange under the following terms.

Eligibility for Refunds

To qualify for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. You must also provide proof of purchase.

Timeframe for Refund Requests

Refund requests must be submitted within 30 days of receiving your order. Requests made after this period will not be accepted.

How to Request a Refund

To initiate a refund, please contact our customer support team. Provide your order number and a detailed reason for the return. Once your request is approved, you will receive instructions on how to proceed.

Processing Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.

Non-Refundable Items

Certain items are exempt from refunds, including:

• Gift cards
• Downloadable software or digital products
• Personalized or custom-made items

Exchanges

If you need to exchange an item, please contact us to check availability. Exchanges are subject to stock availability and must meet the same eligibility criteria as refunds.

Shipping Costs

Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page.

For further assistance, please visit CortanaStore.com.